Welcome to BFFU City Soap’s FAQ page! Here are some frequently asked questions about our products and services. If your question is not found, feel free to contact our customer service team.
- Are your soaps natural?
Yes! Our soaps are made with natural plant oils, essential oils, and other environmentally friendly organic ingredients to ensure that there are no artificial additives or irritating chemical ingredients. - Are they suitable for sensitive skin?
Absolutely. Our soaps are mildly formulated, specially designed for sensitive skin, and have been tested many times to ensure safety and comfort. - How long is the shelf life of the soap?
Our soaps can be stored for 12-18 months under natural conditions. For best results, please store the soap in a dry, ventilated place. - How to store the soap?
It is recommended to place the soap on a dry soap tray and avoid long-term contact with moisture to extend the service life and maintain the quality of the soap. - Do you provide customized services?
Yes! We can customize the soap according to your needs, including shape, fragrance and packaging. Please contact us through the Contact Us page for details. - Do you support international delivery?
We currently support worldwide delivery. Shipping costs and delivery times may vary depending on the destination. Please check the delivery options at checkout for details. - What if there is a problem with the product I received?
If the product you received is damaged or has quality problems, please contact us through the Contact Us page or email within 7 days of receiving the product. We will process a refund or replacement service for you as soon as possible. - Do you have a membership or discount plan?
Yes! Sign up to become our member to enjoy exclusive discounts and priority access to new product releases and promotions. For more details, please check the Membership Plan.
If you have any further questions, please feel free to ask through our contact page and our team will be happy to help you.